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General information
6
Who are PremFina?
Why have my monthly Direct Debit payments changed?
How will my monthly payments be shown on my bank statement?
Why do I need to provide ID documents?
What is an APR (Annual Percentage Rate)?
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Support and financial wellbeing
7
It’s all about helping our customers
I’m in financial difficulty
What is the Cost-of-Living Crisis?
My circumstances have changed
I have a disability or a physical or mental health condition
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My insurance policy
3
I want to discuss my insurance policy
I want to discuss or make changes to my insurance policy
I want to cancel my insurance policy
Signing my credit agreement
4
Do I have to sign a credit agreement?
How do I sign my agreement?
I don't want to sign my Credit Agreement as some personal details are incorrect, what do I do next?
I don't want to sign my Credit Agreement as the premium/monthly repayments are incorrect, what do I do next?
Updates and changes
5
I want to cancel my credit agreement
Can I change my monthly payment date or make extra payments?
Can I repay the balance of the amount I owe to PremFina in full?
I have changed my bank account, what should I do?
I want to change my personal details, what should I do?
Upcoming payments
5
I am experiencing financial difficulty and may not be able to make my monthly direct debit payments. What should I do next?
I will miss my next payment
Do you offer payment holidays?
Will I be charged a fee if I miss a payment?
How do I know what my monthly payments will be and when?
Missed payments
6
What happens when I miss my payment on the due date?
Will an application for Premium Finance leave a search on my credit report?
If I miss a payment, will this affect my credit score?
I have received a Statutory Default Notice from PremFina.
How can I bring my account up to date?
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Complaints
1
How to raise a complaint
Loading an agreement
6
Can I add on a new scheme?
I need to load a client on over xx instalments, but I don’t have this option, what should I do?
How long does a KYC/AML customer background check take?
How long is your credit referral process?
How long does a customer background check take?
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Managing an agreement
3
I applied an MTA, however it is showing as declined, why has this happened?
Why has an MTA been referred?
What do I do if an MTA has expired?
Cancelling an agreement
2
What happens when a customer agreement cancels?
Can I NTU an agreement?
Customer queries - general
4
I need to send over a customer proof of ID, where can I send this to?
Can I take a payment on behalf of a customer?
Can I update the customer's bank details on their finance agreement?
Can I update the customer’s telephone number, email address or address on their finance agreement?
Broker queries - general
5
The balance is incorrect on my bordereaux statement this month, please can you advise further why this could be?
I was due to be sent my Bordereaux statement today, please can you advise when I will receive this?
I'm new to PremFina
I have an agency with PremFina
I'd like to apply for a new agency