PremFina UK's opening hours are changing over the 2022 festive period - find out more here

Customer queries - general

I need to send over a customer proof of ID, where can I send this to?
Please send customer ID to riskverification@premfina.com.
Tue, 18 Jul, 2023 at 2:58 PM
Can I take a payment on behalf of a customer?
Please advise the customer to make a payment via our payments portal PremFina - The Digital Platform for Premium Finance. The payments portal can be accesse...
Mon, 17 Jul, 2023 at 9:24 PM
Can I update the customer's bank details on their finance agreement?
Yes, the customers bank details can be updated directly on the portal by going into the customers agreement and selecting ‘Bank account’ in the servicing me...
Mon, 17 Jul, 2023 at 9:29 PM
Can I update the customer’s telephone number, email address or address on their finance agreement?
Yes, the customer’s personal details can be updated directly on the portal by going into the customer’s agreement and selecting ‘Customer’ in the servicing ...
Mon, 17 Jul, 2023 at 9:26 PM