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I'm a broker
Loading an agreement
6
Can I add on a new scheme?
I need to load a client on over xx instalments, but I don’t have this option, what should I do?
How long does a KYC/AML customer background check take?
How long is your credit referral process?
How long does a customer background check take?
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Managing an agreement
3
I applied an MTA, however it is showing as declined, why has this happened?
Why has an MTA been referred?
What do I do if an MTA has expired?
Cancelling an agreement
2
What happens when a customer agreement cancels?
Can I NTU an agreement?
Customer queries - general
4
I need to send over a customer proof of ID, where can I send this to?
Can I take a payment on behalf of a customer?
Can I update the customer's bank details on their finance agreement?
Can I update the customer’s telephone number, email address or address on their finance agreement?
Broker queries - general
5
The balance is incorrect on my bordereaux statement this month, please can you advise further why this could be?
I was due to be sent my Bordereaux statement today, please can you advise when I will receive this?
I'm new to PremFina
I have an agency with PremFina
I'd like to apply for a new agency