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Support and financial wellbeing

It’s all about helping our customers
We’re committed to understanding and supporting the needs of our customers and providing fair outcomes for all. Whether it’s providing our customers with de...
Wed, 21 Sep, 2022 at 1:34 PM
I’m in financial difficulty
We understand that circumstances relating to financial difficulty are often stressful, however, the first step is contacting us as soon as possible, as we m...
Tue, 20 Sep, 2022 at 2:48 PM
What is the Cost of Living Crisis?
The cost of living crisis is the term being used in relation to the sharp increase in cost for things we all need. Whether that’s heating our homes, putting...
Thu, 22 Dec, 2022 at 10:46 AM
My circumstances have changed
Life events often have a change on how we live and can have short to long term implications for the way in which we manage our money and day to day life.  ...
Tue, 20 Sep, 2022 at 2:48 PM
I have a disability or a physical or mental health condition
We understand disabilities come in many forms and affect people differently, that’s why we’ll do whatever we can to support you when you need us most. If yo...
Wed, 28 Sep, 2022 at 4:02 PM
Partner organisations
AGE UK www.ageuk.org.uk Phone 0800 055 6112 Royal National Institute of Blind People www.rnib.org.uk Phone 0303 123 999   British Deaf Assoc...
Wed, 28 Sep, 2022 at 4:06 PM
I need help with something else
We are committed to helping our customers when they need us most. You may find the answer to your question using our frequently asked question page on our H...
Wed, 28 Sep, 2022 at 2:56 PM