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PremFina Help Centre
General information
6
Who are PremFina?
Why have my monthly Direct Debit payments changed?
How will my monthly payments be shown on my bank statement?
Why do I need to provide ID documents?
What is an APR (Annual Percentage Rate)?
View all 6
Support and financial wellbeing
7
It’s all about helping our customers
I’m in financial difficulty
What is the Cost of Living Crisis?
My circumstances have changed
I have a disability or a physical or mental health condition
View all 7
My insurance policy
3
I want to discuss my insurance policy
I want to make changes to my insurance policy
I want to cancel my insurance policy
Signing my credit agreement
4
Do I have to sign a credit agreement?
How do I sign my agreement?
I don't want to sign my Credit Agreement as some personal details are incorrect, what do I do next?
I don't want to sign my Credit Agreement as the premium/monthly repayments are incorrect, what do I do next?
Updates and changes
5
I want to cancel my credit agreement
Can I change my monthly payment date?
Can I repay the balance of the amount I owe to PremFina in full?
I have changed my bank account, what should I do?
I want to change my personal details, what should I do?
Upcoming payments
5
I am experiencing financial difficulty and may not be able to make my monthly direct debit payments. What should I do next?
I will miss my payment due in the coming days, what should I do?
Do you offer payment holidays?
Will I be charged a fee if I miss a payment?
How do I know what my monthly payments will be and when?
Missed payments
4
What happens when I miss my payment on the due date?
I have received a Statutory Default Notice from PremFina. What should I do next?
How can I bring my account up to date?
Will a missed payment affect the renewal of my policy or finance agreement?
Complaints
2
How to raise a complaint
I'm not happy with the outcome of my complaint