General information 6

• Who are PremFina?
• Why have my monthly Direct Debit payments changed?
• How will my monthly payments be shown on my bank statement?
• Why do I need to provide ID documents?
• What is an APR (Annual Percentage Rate)?

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Support and financial wellbeing 7

• It’s all about helping our customers
• I’m in financial difficulty
• What is the Cost-of-Living Crisis?
• My circumstances have changed
• I have a disability or a physical or mental health condition

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My insurance policy 3

• I want to discuss my insurance policy
• I want to discuss or make changes to my insurance policy
• I want to cancel my insurance policy

Signing my credit agreement 4

• Do I have to sign a credit agreement?
• How do I sign my agreement?
• I don't want to sign my Credit Agreement as some personal details are incorrect, what do I do next?
• I don't want to sign my Credit Agreement as the premium/monthly repayments are incorrect, what do I do next?

Updates and changes 5

• I want to cancel my credit agreement
• Can I change my monthly payment date or make extra payments?
• Can I repay the balance of the amount I owe to PremFina in full?
• I have changed my bank account, what should I do?
• I want to change my personal details, what should I do?

Upcoming payments 5

• I am experiencing financial difficulty and may not be able to make my monthly direct debit payments. What should I do next?
• I will miss my next payment
• Do you offer payment holidays?
• Will I be charged a fee if I miss a payment?
• How do I know what my monthly payments will be and when?

Missed payments 6

• What happens when I miss my payment on the due date?
• Will an application for Premium Finance leave a search on my credit report?
• If I miss a payment, will this affect my credit score?
• I have received a Statutory Default Notice from PremFina.
• How can I bring my account up to date?

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Complaints 1

• How to raise a complaint