First of all, it's important to read your letter fully as this explains the steps needed to clear any arrears on your agreement with us. 

If you would like to bring your account up to date, you have the following options:

  • You can visit our payment portal here, and make a payment by card. You will need to insert your agreement number, which is listed at the top of any correspondence we have sent you.

If you are experiencing financial difficulties in making your payments, please let us know as soon as possible by contacting us using the links provided below.

You can also obtain free independent advice and assistance from specialist organisations, more information on which you can find here.