Firstly, it's important to read your letter fully as this explains the steps needed to clear any arrears on your agreement with us.

If you would like to bring your agreement up to date, you have the following options:

Visit our payment portal or use the ‘Make a Payment’ link on our website and make a payment by card. You will need to enter your agreement number, which is listed at the top of any correspondence we have sent you.

If you are experiencing financial difficulties in making your payments, please let us know as soon as possible by contacting us using the links provided below.

You can also obtain free independent advice and assistance from specialist organisations. Click here for more information.