PremFina takes its responsibilities seriously around protecting its customer data, and from time to time, like many other financial organisation's we update our systems.

Most commonly, we find that a small number of customers see an error message when attempting to make a payment online, which is often as a result of an outdated web browser. In these situations, we always advise you to ensure you are using the most up to date browser on your computer. 

If you are not able to update your web browser, you can make a payment over the telephone, simply by calling us using the details below. Lines are open Monday to Friday 08.30am to 5.30pm.

I want a more technicial explanation.

For customers wanting a more technical explanation, your web browser must support, and be enabled to use the Transport Layer Security (TLS) version 1.2 or above. Browsers that use version 1.0 or 1.1 will not be supported.

Further information can be found on the Mircosoft website. Simply click here for more information.