If we have been unable to resolve your complaint after eight weeks or you are not satisfied with the way we have investigated your complaint, you can contact the Financial Ombudsman Service (FOS), who offer are a free, independent service for resolving disputes between customers and financial service organisations such as PremFina. 


Contact details of the Financial Ombudsman Service:


Financial Ombudsman Service

Exchange Tower


E14 9SR

Free phone: 0800 023 4567

Low-cost phone: 0300 123 9123

Email : complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk